If you are not happy with the goods you have received, you can return them within 14 days from the day you receive your order, providing they are in original resalable condition and the receipt is included in the returned package.
We are not able to exchange items that appear to have been worn, washed, or are not in the original condition.
All returned packages must be sent with a trackable, insured service, as we cannot take responsibility for damaged or lost items in the return transit.
Swimwear can only be accepted as a return with the safe tape and brand tag included.
Returns in Greece:
For all items shipped in Greece, we offer a return service free of charge by using the Elta Courier Service and Geniki Taxydromiki courier service. The steps are simple:
- Return the initial parcel using one of our couriers. In your package along with the receipt enclose the filled-in return form where you note if you wish to proceed with credit voucher or product exchange
- As soon as we receive your returned parcel, we proceed with the option you have selected (* You could contact us via email or phone to ensure that the new product is available.)
- If you choose the credit voucher you should know that it has an expiration date based on the date of your order. You have 60 days
- If you choose to proceed with a product exchange, you need to note it in the return form and make a new order. The new order will be sent following our standard shipping conditions
- The exchange cost is 5 euros and it will be charged in your new order.
International returns including Cyprus:
For all international returns please follow the next steps:
Send back the items you wish to return. You need to enclose the receipt and filled-in return form. You need to use a trackable, secure courier service of your choice and pay for the safe return of the parcel to our HQ offices in Thessaloniki, Greece.
Then send us a mail at firstname.lastname@example.org with your name, tracking number and courier service you are using.
Your credit voucher is valid 60 days from the day you received the order.
We offer exchange money only when the product is defective or wrong.
Products on 50% sale can be exchanged only with sale products and not with new arrivals. Returns and exchanges are not accepted for products on sale bigger than 50% off.
The address of the SEKOIA store is:
Sekoia, I. Passalidi 79, Thessaloniki, 55133, 2310446650